Shipping and Return Policy

How can I cancel my order, before and after payment?

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Team as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Team, and put the order on hold while you decide. This will suspend the packaging process while you make changes. If the package has already been dispatched, then we are not able to cancel or change the order 

How do I return purchased items?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our customer service team, please provide us with the following information:

  1. The order number 
  2. The reason for the exchange
  3. Photos clearly showing the problem with the item
  4. Details of the requested replacement item: the item number, the name and colour
  5. Your shipping address, phone number and email address

Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number so that we are able to locate your order information.

All returned and exchanged items must be returned within 14 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed.