As part of our commitment to helping you make an informed choice of the best hair loss solution for you, we’ve answered some general questions as well as some pertaining to the technical aspect of hair replacement.

We accept a variety of payment methods.

We accept PayPal, VISA, and Mastercard.

With PayPal, you can also use credit cards to pay.

Once you have placed an order, you should not change your billing or shipping address information.

If you want to make a change, you may contact our Customer Service as soon as possible during the order processing stage to indicate your request.

Once we received your payment, we will send you a notification email to notify you about the order.

You can also visit our store and log into your customer account to check the order status at any time.

If we have received payment, the order status will show “Processing”.

The shipping time depends on the shipping method and the destination country.

Delivery times vary based on the shipping method used.

If the package cannot be delivered on time due to severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed.

The product price does not include the shipping price.

The online ordering system will generate a shipping quote for your order.

When your items have been dispatched, we will send a notification email to your registered email address.

The tracking number is usually available within the next few days of dispatch, and we will update the tracking information on your account.

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

Buyers are responsible for customs clearance costs and pay the relevant Customs duties.

We do not add taxes, VAT, function, or any other hidden charges.

Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it.

We do not process orders until a matching payment has been received for the order.

If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment because the prices of the individual items may have changed, along with the currency conversions and shipping rates.

You will need to submit the order again with a new shopping cart.


Withdrawing an order after payment

If you have already paid for an order and want to cancel it, please contact our Customer Service Department as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department, and put the order on hold while you decide.

This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our customer service, please provide us with the following information:

  1. The order number
  2. The reason for the exchange
  3. Photos clearly showing the problem with the item
  4. Details of the requested replacement item: the item number, the name and colour
  5. Your shipping address, phone number and email address


Please note that we are unable to process any returned items which have been sent back without our prior agreement. Once we have agreed to accept the returned item, please make sure you write a note in English containing your order number so that we are able to locate your order information.


All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed.

Essentially, it is a semi-permanent hairpiece that is attached to your scalp using special adhesive tapes.

The piece is meant to take the place of the areas where hair has been lost and to blend in with the natural hair.

Our hair pieces are made with real human hair that is carefully harvested from donors all over the world.

Some of our sources include Russia, India, and China.

We have ready stocks immediately available for most common hair types.

However, if your desired hair requires customization, it may take up to 4 months for the hair to be ordered, manufactured, and delivered.

Choosing the hair system colour is important to look natural.

The hair colour should ideally be as close to your natural hair colour so it can blend in with the remaining hair and suit your skin tone.


The more hair you still have, the less chance there is of anyone noticing the change.

We can always add more hair if your baldness progresses.

This way you will maintain a balanced appearance while keeping you looking and feeling your best.

Not at all.

You can go about your daily life as usual.

All activities like swimming, running and even skydiving are totally possible when you’re wearing a hair replacement system.

It’s totally fine if you perspire!

To maintain the hair’s lustre, just make sure to give it the aftercare it needs once you get home!

The longevity of the hair system depends on many factors, the average hair system lasts up to four months.

In exceptional cases, the hair system can last even longer if you really take care of it.

However, the biggest factor that affects a hair system’s lifespan is the wearer’s personal care of the hair system.

Yes, you can shower with a hair system on.

However, please make sure you don’t get your hair system wet within 24 hours of getting it attached.

It takes a whole day for the adhesive to properly bond your hair system to your scalp.

Sure, you can swim with a hair system.

After swimming, rinse and shampoo your hair.

Make sure all chemicals are completely removed from your hair, as these can cause damage to your hair system.

Apply conditioner for extra moisture after shampooing your hair.